Customer Care/ T&C



How do I figure out what size I am?

To best gauge your appropriate size, please refer to this Sizing Chart. For a particular item you’re interested in, the sample size on model is marked on the respective product page for your reference.

Where is our embroidery produced?

Slasssh produces all embroideries at our studio in Hong Kong. Thus, each embroidery may differ.


Why is there a cover-up fabric behind each of our embroidery?

Slasssh aims to ensure your full satisfaction. To provide the best comfort for wearing each of our embroidered garments, we cut and iron a  cover-up fabric ourselves at the back of each embroidery, for which you are advised not to peel off.





How long will it take for my order to arrive?

To be eco-friendly and avert waste, we produce the embroidery apparel after your order is successfully received.

Your order will be dispatched within 4-5 business days (Except for preorder items). Once the order has dispatched, you will receive an acknowledgement email with a tracking number.

Local delivery usually takes 1-3 business days to arrive. International delivery typically takes 4-7 business days to arrive.

Please note, the delivery time may vary due to weather, customs, or any unforeseen variables.


I have placed a successful order, but why haven't I received a confirmation email?

If your order is successful, you should receive a confirmation email with an order number. If you have not received an email after 3 hours, please contact us to secure your order. Kindly check the junk mail box too, as email service classifications vary.


I have just placed an order, can I edit / cancel it?

Unfortunately, orders cannot be edited or cancelled once they are placed.


Can I revise my order after it has been placed?

Once your order has been submitted, you cannot add additional items. In alternatives, you may submit a new order for additional items.


What payment methods do you accept?

We accept Visa, Mastercard, American Express (Via Stripe system)

Instant checkout is also available for customers who have Apple Pay set up on phone. (please note discount code cannot be applied)


When will payment for on an online order be charged?

Online orders will usually be charged once we have confirmed your order; transaction time varies among different card providers.


Can multiple orders be combined?

We cannot combine orders due to the high volume of orders. Kindly place all desired items in the cart before checking out.





Where could I find my tracking number?

Your order will be dispatched within 4-5 business days (Except for preorder items). Once the order has dispatched, you will receive an acknowledgement email quoting tracking number.


What courier provider do you use?

All orders are delivered from Hong Kong via SF Express.


Will I be charged for delivery fee?

Delivery fee will be included at checkout (if applicable).

Free delivery service for order over HKD 2000.


I’ve added the incorrect shipping address, how do I change it?

You must contact us to change your shipping address. The shipping address can only be changed before the order is dispatched.


Where else can I find your product?

Currently, all Slasssh products are sold exclusively on our online shop.


I have received a defective product. What should I do?

Please contact [email protected] as soon as possible so we can help resolve the issue.

Return and Shipping Policies


Return and Exchange Policy


HKSARS Returns

We only exchange items if they are defective or damaged, and the return policy lasts for 7 business days after the arrival of the parcel. If you need to exchange item(s) purchased, please contact us at [email protected].

We are not responsible for the risk of loss or damage during shipment.


To be eligible for an exchange, your item must be unused and in the same condition that you received it.

It must also be in the original packaging. To complete your return, we required a receipt or proof of purchase.

Please note - customers will not be refunded for initial shipping costs.


*Please note:

- No refund at the moment

- Sales items purchased cannot be exchanged.


International Returns

We do not currently accept online returns and exchanges internationally. For more information, please contact [email protected].



Shipping Policy


Standard domestic delivery usually take 1-4 business days to arrive. International delivery typically take 7-10 business days to arrive. Please note, time may vary due to weather, customs, or any unforeseen variables.

You will receive an email with your tracking information once your order ships. If you do not receive a shipping confirmation email after order successfully placed for 4-5 business days, please contact [email protected].


Shipping Rates

Shipping rate will be automatically calculated on checkout.

Free delivery service for international order over HKD 2000.


Invalid Shipping Addresses

We are unable to ship domestically and / or internationally to P.O./APO/FPO boxes.


Duty, VAT and Other Fees

Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted. Check your local customs authority website for the latest updates on Value Added Tax (VAT) rates, customs tariffs and other fees. Slasssh holds no responsibility for fees that are subjected by international authorities.


Unfortunately, we cannot calculate these charges prior to your order being placed, and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery. If duties and taxes are not paid for by the customer and there is a refusal upon delivery, customers will not be reimbursed for their order.


Risk of Loss

All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Slasssh. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when Slasssh delivers these items to the carrier.




Terms & Conditions


Slasssh (“”) advises you to review the following basic rules that govern the use of our Site (the “Agreement”). Please note that your use of our Site constitutes your agreement to follow and be bound by this Agreement.


Intellectual Property

By accepting these Terms of Use, you acknowledge and agree that all content presented to you on this site, including text, graphics, logos, button icons, & photography is protected by copyrights, trademarks, service marks, or other proprietary rights and laws, and is the sole property of Slasssh. You are only permitted to use the content as expressly authorized by us or the specific content provider. Except for a single copy made for personal use only, you may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this site in any form or by any means without prior written permission from us. Nothing in these Terms of Use grants you any right to use any trademark, service mark, logo, and/or the name of Slasssh.


Use of Content

This Site and all its Contents are intended solely for personal use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. Except as noted above, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents or the Site.


Product Information

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).


We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, we cannot guarantee that your monitor’s display of any color will be accurate.



All materials and services on this site are provided on an “as is” and “as available” basis without warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability or fitness for a particular purpose or the warranty of non-infringement. This site could include technical or other mistakes, inaccuracies or typographical errors. We may make changes to the materials and services at this site, including the prices and descriptions of any products listed, at any time, without notice. You understand and agree that temporary interruptions of the services available through this site may occur as normal events.


Website Security

Slasssh collects personal data from visitors to the website who use the online store.  Slasssh does not share this information with third parties and will only use it for internal purposes. Slasssh may use your contact information to send you news about product launches, events or other updates we deem relevant. 



Should any provision of this Agreement be held to be void, invalid, unenforceable or illegal by a court, such provision shall be valid and enforceable to the extent permitted by law or the applicable rules or bylaws, and the validity and enforceability of the other provisions shall not be affected thereby. Failure of to enforce any provision of this Agreement shall not constitute or be construed as a waiver of such provision or of the right to enforce such provision.


This Agreement shall be construed in accordance with the laws of the Hong Kong SAR, without regard to any conflict of law provisions. In any action arising under this Agreement, you consent to the jurisdiction and venue of Hong Kong SAR.


Customer Service

Please contact our customer service team with any questions:

[email protected]

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